Job details


$10 – $20 an hour

Job Type

Full Job Description

Responsible for matching the right pet with the right customer and meeting the needs of both; for customers who already have pet knowledge, enhancing the enjoyment of the human-animal bond.
Leads are responsible for providing training and coaching to other Pet Counselors;

Duties and Responsibilities:

  • Provides dynamic customer service, while educating our customers through teaching proper pet care.
  • Maximizes productivity, memorize and utilize the Petland systems, such as the Petland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt-A Pet.
  • Maintains excellent animal husbandry for the pets by performing opening, daily and closing procedures and assisting in maintaining a clean, organized and safe store environment.
  • Assists in Community Service projects in and out of the store as directed.
  • Assists Animal Care Technicians with any additional animal care as needed.
  • Lead Pet Counselors have the additional responsibility to provide training and coaching to other Pet Counselors and will oftentimes be “key holders”.
  • Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
  • Computer skills required: Point of Sales Systems.