Overview

Madison Veterinary Specialists is a growing 24/7 comprehensive, state of the art emergency, specialty and critical care facility that partners with family veterinarians to provide compassionate care to companion animals.

MVS is looking to hire a surgery inpatient veterinary assistant. The surgery inpatient veterinary assistant provides caring, compassionate and detail-oriented care for hospitalized surgical patients and outpatients. The veterinary assistant assists the surgical and ER veterinarian and veterinary technicians in any and all treatments, procedures and diagnostics performed in hospital. This employee takes care of the everyday needs of surgery pets in hospital, and helps maintains the hospital facility, keeping it neat, clean and well stocked.


Requirements:

  • Previous surgical veterinary assistant experience is preferred. At a minimum previous pet experience is required.
  • Ability to work independently with diverse teams
  • Ability to prioritize animal safety, care acuity, and client needs
  • Completion of 4 years of high school or equivalent degree is required.

Primary Surgery Inpatient Veterinary Assistant responsibilities:

  • Surgery Inpatient Treatments – obtaining TPR’s, pain assessment, walking, feeding and administering medications (injectable and oral) while consulting with the supervising technician or veterinarian of any abnormalities.
  • Record Keeping – creating and documenting medical records per MVS protocols
  • Client Communication – providing clients with updates on their pet, establishing release times, and answering or funneling any questions they have to the appropriate party
  • Release Appointments – finalizing preparations to release a Surgery patient from the hospital. Review the take home instructions with the client, as well as, answering any additional questions.

Secondary Surgery Inpatient Veterinary Assistant responsibilities:

  • Inventory – reviewing all items on the floor and ensuring they are properly stocked both in the patient prep area and in all operating rooms.
  • Clinic Maintenance – deep cleaning and inspection of all working spaces within the department
  • Technical Skills – patient restraint, blood draws, catheter placements, running laboratory tests, preparing patients for procedure
  • Pack & Prep – turning over operating rooms for the next procedure, cleaning & assembling packs and instruments to be sterilized for use

Essential Veterinary Assistant Job Functions:


General:

  • Always be in position and prepared to work at the start of each scheduled shift.
  • Competently speak and write the English language.
  • Continuously strive to gain more information, and additional skills as pertains to the job.
  • Follow OSHA standards, and other safety protocols and procedures put in place by MVS.
  • Know and use the standard medical and business abbreviations and terminology when speaking and writing.
  • Know the range of services the practice provides and the species it treats.
  • Maintain a professional appearance while at work, including clean and pressed uniforms or clothes.
  • Participate in all staff meetings.
  • Perform other duties as assigned
  • Stay current on policies, procedures and schedule by checking your personal e-mail, reading the weekly meeting minutes.
  • Understand and be able to recognize animal behaviors (ex. Fear, aggression), know how to change approach to animal based on behavior.

Anesthesia and Surgical Procedures- Specialty Only

  • Basic knowledge of steam and gas sterilization techniques.
  • Demonstrate proper safety precautions when working with anesthetic chemicals and equipment
  • Insure all appropriate charges are entered into Infinity.
  • Knowledge of basic surgical instruments.
  • Understanding of the sterile field.

Attitude and Behavior

  • Demonstrate commitment, dedication, cooperation and positive behavior
  • Handle stress and pressure with poise and tact.
  • Promote a positive attitude among staff. Smile and maintain a friendly demeanor while on the job.
  • Show respect and compassion for clients, team members, and animals (alive or deceased) at all times.

Client Service

  • Answer phone by the third ring if CSR is pre-occupied or unavailable.
  • Assist grieving clients and comfort them. Be familiar with the grieving process. Always be sensitive to the background chatter and conversations that could exacerbate the anxiety and grief clients are experiencing. Complete phone training with member of management team.
  • Cordially greet clients and their pets, addressing each by name.
  • Maintain communication with clients waiting in lobby, continuously update them of status.
  • Provide counseling and compassion for clients; answer their questions unless it is clear attending doctor should do so.

Patient Care and Comfort

  • Always wash hands after handling patients to minimize the spread of infectious diseases and pathogens.
  • Prepare and feed patients as directed by veterinary technician or veterinarian, know the different prescription diets and their uses
  • Provide clean bedding, water and litter pans for hospitalized pets according to individual patient needs.
  • Understand and be able to recognize obvious abnormalities in vital signsand immediately notify technician and/or veterinarian
  • Understand the various types of voids and how to collect and handle properly.

Pharmaceuticals

  • Basic knowledge of commonly used medications, routes of administration, side effects, dose, drug interactions, etc.
  • Prepare medications and prescriptions for dispensing under direct supervision of CVT or Veterinarian and be able to teach owners how to administer.
  • Use proper aseptic technique in drawing up medications.

Physical Hospital Maintenance

  • Aware of potentially zoonotic diseases and how to avoid exposure.
  • Launder soiled linens using established protocols.
  • Maintain cages, runs, and/or hospital facilities, including exam rooms, treatment room, isolation area, ICU wards, employee lounge, bathrooms and doctor’s office in a neat, sanitary and stocked condition.
  • Maintain constant vigilance regarding open doorways that could allow pets to escape from their cage or facility.
  • Maintenance of all work areas including but not limited to sweeping, mopping, emptying garbage and recyclables, dusting, and cleaning counter tops, kennels, and wet sinks.

Record Keeping

  • Insure all appropriate charges are entered into patient invoice.
  • Insure proper documentation and labeling of deceased patient for cremation or home burial.
  • Maintain detailed and accurate medical record using Infinity and electronic treatment plans.

Technical Animal Knowledge and Skills

  • Know and be able to execute proper fecal and urine collection methods.
  • Know proper administration techniques for IV, IM, SQ and oral medications under direct supervision of CVT or veterinarian.
  • Learn and understand how to properly care for and work with equipment (ex. Oxygen cages, Infusion pumps).
  • Learn and understand surgical instruments and their proper sterilization techniques.
  • Learn and understand “routine” emergencies and how to set-up for them (ex. Bloat, UO, HBC).
  • Understand proper use of digital x-ray machine.
  • Minimize radiation hazards: use protective equipment and wear dosimetry badge
  • Consistently use Right and Left markers
  • Follow instruction from veterinary technician for proper positioning
  • Properly burn/copy x-rays
  • Use proper technique to shave patients, which minimizes clipper burn and skin trauma.
  • Use safe, reliable, and confident restraint, while showing compassion and care. Use provided restraint tools effectively.
  • Understand how to monitor, adjust and maintain IV infusion pumps, syringe pumps, programmable syringe pumps.
  • An employee in this position must have a sense of caring for animals; be willing and available to stay late or through breaks, when needed, to assist with emergency or critical-care patients is needed. Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services. Ability to multi-task and prioritize while maintaining composure in stressful situations is expected.

Computer Skills:

Must be proficient with basic computer operations, every email and online communication must be professionally appropriate and friendly. Able to work with Microsoft Word, Excel, and the Internet. Experience with Henry Schein ImproMed veterinary software helpful.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Madison Veterinary Specialists & Emergency provides a fast-paced and collaborative environment. We are dedicated to providing the highest standard of medical care along with excellent customer service. We offer extensive internal training for each position with competitive wages and benefits packages including medical insurance, flexible scheduling, a 401K match plan, uniforms, and continuing education allowance, as well as discounted pricing for your pet’s care.

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